Privacy policy

LØCKD (“LØCKD”, “we”, “us”) places great importance on protecting the personal information of its customers, partners and visitors. This policy describes how we collect, use, disclose, retain and protect your personal information, in accordance with Québec’s Act respecting the protection of personal information in the private sector and applicable Canadian laws.

It applies to the lockdgrips.ca website, to orders placed through it, and to your communications with us by email or through our forms.

1. Information we collect

We collect only the information needed for the purposes described in this policy:

• Orders: name, shipping address, email address, phone number (optional) and order details. Payments are processed by Square; LØCKD never has access to your payment card data and does not store it.
• Athlete Program: name, email address, region, DUPR rating and any information you choose to share with us about your pickleball play.
• Retailer Program: business name, contact person, email address, phone number and region.
• Communications: information contained in the emails you send us.
• Technical data: IP address, browser type and connection data, collected automatically by our hosting provider for site security and operation.

2. Purposes of collection

We use your information to:

• process, ship and track your orders;
• answer your questions and handle your customer service requests;
• evaluate Athlete Program applications and retailer partnership requests;
• keep the site secure and prevent fraud;
• meet our legal, tax and accounting obligations.

We do not use your information for any other purpose without your prior consent, unless permitted or required by law. We do not sell or rent your personal information.

3. Consent

By placing an order or submitting a form, you consent to the collection and use of your information for the stated purposes. You may withdraw your consent at any time by writing to us, subject to applicable legal or contractual obligations. Withdrawing your consent may prevent us from following up on your request.

4. Disclosure to third parties

We share your information only with the service providers that help us run our business, and only to the extent necessary for them to provide their services:

• Square : payment processing and order management;
• Resend : delivery of emails generated by our forms;
• Cloudflare : website hosting and security;
• Carriers, including Canada Post: order delivery.

We may also disclose information when required by law, including at the request of a competent authority.

5. Disclosure outside Québec

Some of our service providers store or process information outside Québec, including in the United States. Before any such disclosure, we assess whether the information will receive adequate protection, and we limit the information shared to what is strictly necessary. Your information may then be subject to the laws of the jurisdiction where it is processed.

6. Cookies and similar technologies

The site does not use any analytics, audience-measurement or advertising cookies. The contents of your cart are saved in your browser’s local storage, on your device, so they are kept between visits; they are only sent to us when you check out. The checkout page is operated by Square and governed by its own privacy policy.

7. Retention and destruction

• Orders and billing records: for the period required by applicable tax and accounting laws.
• Unsuccessful applications and partnership requests: 24 months from receipt.
• Customer service communications: for as long as needed to handle the request, up to a maximum of 24 months.

When these periods expire, the information is securely destroyed or anonymized.

8. Security

We apply reasonable security measures suited to the sensitivity of the information, including encrypted communications (HTTPS) and restricting access to only those who need it to perform their duties. If a confidentiality incident presents a risk of serious injury, we will notify the affected individuals and the Commission d’accès à l’information du Québec, as required by law.

9. Your rights

Subject to the exceptions provided by law, you have the right to:

• access the personal information we hold about you;
• have any inaccurate, incomplete or ambiguous information corrected;
• withdraw your consent to its use;
• request that we stop disseminating it or de-index it;
• receive your information in a structured, commonly used technological format.

To exercise these rights, write to us at [email protected]. We may ask you to confirm your identity. We will respond within 30 days of receiving your request.

10. Minors

The site is not intended for people under 14. We do not knowingly collect personal information about them without the consent of the person having parental authority or the tutor.

11. Person in charge of the protection of personal information

For any question about this policy or the handling of your personal information, please contact:

Person in charge of the protection of personal information
LØCKD
[email protected]

12. Complaints

Any complaint about the handling of your personal information may be sent to our person in charge of the protection of personal information. If you are not satisfied with the response, you may contact the Commission d’accès à l’information du Québec.

13. Changes

We may update this policy to reflect changes in our practices or in legal requirements. The current version is always posted on this page, with the date of its last update.